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Shipping Policy
Thank You for Shopping with Us!
We are committed to ensuring that your delivery experience is smooth and transparent. Below are details regarding our shipping policies and procedures.
Order Processing Times
We aim to ship your order within 1-3 business days after receiving payment. We utilize trusted carriers like DHL, FedEx, or other logistics providers to deliver your goods.You will receive an email notification with your tracking number and the courier service used once your order ships. Please note that we do not process shipments on weekends. During peak seasons or promotional periods, processing times may extend.
Shipping Methods and Delivery Times
At checkout, you will be prompted to provide a shipping address; please ensure you enter the correct delivery address. We charge fair shipping rates, which are displayed during the checkout process before you finalize your purchase. Delivery times can vary based on your location, the size of your order, and its weight. Typically, you can expect delivery within 5-15 business days, though this timeframe may be affected by unforeseen circumstances such as weather disruptions, carrier delays, or other external factors.
Missing Tracking Information
After your order has been shipped, please allow at least one business day for the tracking information to become available online or for us to send you an email notification. If the tracking details do not update and the expected delivery date has passed, please reach out to our customer service team for assistance.
Locating a Delivered Package
Upon shipment, you will receive an email with the tracking number and the courier service used for delivery. You can visit the courier's website and enter the tracking number to monitor the progress of your package.
If the tracking information confirms that your package was delivered but you have not received it, consider the following steps:
Is there anyone else who could have received the package? Perhaps a family member, roommate, neighbor, or doorman?
Was the package signed for? If so, check if the signature belongs to someone familiar.
Check alternative locations such as a back door, side door, mailbox, mailroom, or reception area.
If you know your mail carrier, ask them to verify the delivery details.
If, after these steps, you still cannot locate your package, please contact us via email so we can assist you further.